A new revolution in Augmented Reality (AR) applications, Macnica Galaxy teams up with TeamViewer to create a safe, efficient, and revolutionary remote collaboration system.

Macnica Galaxy Inc. (Galaxy), a subsidiary of the biggest semiconductor distributor Macnica group in Japan, officially became TeamViewer’s partner to provide the software product Frontline, a complete, fast, and safe solution to assist the frontline workers in industry 5.0, telemedicine, networking, and AR applications.

There are about 80% of the workforce working deskless jobs. The COVID-19 epidemic situation highlights the problems of the stuck supply chain, coupled with the low birth rate situation, the ordeals of insufficient human resources has become worse than ever. Technical experience and support are also getting more difficult to succeed in time. Companies need a perfect solution, to help them build up a safe and reliable system to accelerate the reconstruction and evolution.

TeamViewer Frontline platform can easily help enterprise customers deploy AR applications. Using Frontline, managers can easily plan, schedule, assign and review the tasks, develop SOP or learning processes. Experts can real-time connect to the frontline staff and work together to solve problems through live video, amongst many features Experts can mark on live images to provide clear instructions. As a result, workers can easily follow instructions through AR glasses to reduce error rates, increase productivity; companies can reduce the error rate of logistics, production, and packaging process, improve quality, reduce customer complaints and costs, and enhance competitiveness.

"The construction of IoT system is not only about functionality, but also security,” said Shingo Wu, President of Galaxy. “TeamViewer as the world's leading secure platform for remote connectivity, Frontline can provide safe and reliable system for distal connection, remote support, and remote-control service. Frontline can also offer on-premise and cloud-based flexibility according to customer needs.”

“TeamViewer are very excited to work with Macnica Galaxy. We see increased adoption rate and huge potential for AR technology. Our Frontline product is TeamViewer’s AR solution, customers are advancing with Frontline as the time saved plus financial benefits are huge,” said Thomas Higgs, SEA Sales of TeamViewer.

“Recent pandemic has resulted in companies adapting, particularly with travel restrictions. This has sped up the demand for remote collaboration solutions as Frontline is the successor to the inevitably needless travel costs and time spent”

“We only partner with companies that understand and able to sell full AR solutions as it’s mostly tailored from customer to customer. Macnica Galaxy has an extensive network, and we believe they’re a great partner to enter and continue growing in Taiwan."

TeamViewer Frontline has been used and affirmed by many internationally renowned brands. Galaxy will cooperate with TeamViewer to assist Taiwan customers to deploy AR applications and carry out industrial upgrading and evolution.

Galaxy has been working in a wide range of diversified and high-value-added application markets for a long time. Inheriting the experiences from Macnica group, Galaxy also has successfully expanded its diversified business layout. Galaxy will gradually transform from an IC distributor to a comprehensive solution provider, hoping to seize business and factory customers and grasp business opportunities in the high-end emerging application market. For more information, please visit https://www.macnica.com.tw/